At aquenlyvora, we take your privacy seriously. This policy explains what information we collect, why we collect it, and what we do with it. We've written this in plain English because legal jargon helps no one.
This policy applies to all services offered through aquenlyvora.com and reflects the requirements of Australian privacy law, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Last updated: January 2025
Information We Collect
We only collect information that helps us provide better business planning services. Nothing more, nothing less.
Information You Give Us
When you work with us or use our services, you might provide:
- Your name, email address, phone number, and business address
- Business information including industry, size, and current challenges
- Financial information relevant to business planning (we never store complete banking details)
- Communication preferences and feedback about our services
- Any information you choose to include in correspondence with us
Information We Collect Automatically
Like most websites, we gather some data automatically when you visit:
- IP address and general location (city level, not your exact address)
- Browser type, device information, and operating system
- Pages you visit and how long you spend on them
- Referring website or search terms that brought you here
- Date and time of your visit
We don't use tracking pixels from social media platforms or sell your data to third parties. Your information stays with us and the essential service providers we work with.
How We Use Your Information
Everything we collect serves a specific purpose. Here's the breakdown:
| Purpose | Why We Need It |
|---|---|
| Providing Services | To create your business plans, respond to inquiries, and deliver the services you requested |
| Communication | To send updates about your projects, answer questions, and provide relevant business insights |
| Improvement | To understand how people use our website and make it more helpful |
| Legal Compliance | To meet Australian business and tax obligations |
| Security | To protect against fraud, unauthorized access, and other security issues |
We won't send you marketing emails unless you've specifically agreed to receive them. And you can opt out anytime with one click.
How We Protect Your Information
We use industry-standard security measures to keep your data safe. This includes encrypted connections (that's the padlock you see in your browser), secure servers located in Australia, and restricted access to personal information.
Our team members only access your information when necessary to do their jobs. We review our security practices regularly and update them as technology evolves.
That said, no system is completely bulletproof. While we do everything reasonable to protect your data, we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know promptly as required by Australian law.
Sharing Your Information
We're not in the business of selling data. We only share your information in these specific situations:
- Service Providers: We work with trusted companies that help us run our business (like our web hosting provider and email service). They only get the information needed to do their jobs and are contractually required to keep it confidential.
- Legal Requirements: If required by Australian law or court order, we'll disclose information as necessary. We'll notify you unless legally prevented from doing so.
- Business Transfers: If aquenlyvora is acquired or merged with another company, your information would transfer to the new owners. We'd notify you before this happens.
- With Your Consent: We might share your information for other reasons, but only if you give us explicit permission first.
We don't share your information with marketing companies, data brokers, or anyone else looking to profit from your data.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do:
Access Your Information
You can request a copy of the personal information we hold about you. We'll provide this within 30 days, free of charge for the first request each year.
Correct Your Information
If any information we have is wrong or outdated, let us know and we'll fix it promptly. You can update most details yourself through your account or by contacting us directly.
Delete Your Information
You can ask us to delete your personal information. We'll do so unless we need to keep it for legal or business reasons (like completing a service you've paid for or meeting tax obligations). When we do delete data, it's gone permanently.
Opt Out of Communications
Every marketing email includes an unsubscribe link. Click it and you're off the list immediately. We'll still send essential communications about services you're using, but nothing promotional.
Withdraw Consent
If you've given us permission to use your information in specific ways, you can withdraw that consent anytime. This won't affect any processing we did before you withdrew consent.
To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 30 days.
How Long We Keep Your Information
We don't keep your information longer than necessary. Here's our general approach:
- Active Clients: We keep your information for as long as we're working together, plus seven years afterward to meet Australian tax and business record requirements.
- Inquiries: If you contact us but don't become a client, we keep your details for two years in case you change your mind, then delete them.
- Website Data: Analytics and log files are kept for 12 months, then automatically deleted.
- Marketing Lists: If you've opted in to receive updates, we keep your details until you unsubscribe or the email bounces repeatedly.
When we delete information, we make sure it's truly gone – not just hidden or archived.
Cookies and Tracking
Our website uses cookies – small text files stored on your device – to make things work properly and improve your experience.
Essential Cookies
These keep the website functioning. They remember your preferences during a session and keep you logged in. You can't turn these off without breaking the site.
Analytics Cookies
We use these to understand how people use our website – which pages are popular, where people get stuck, and what we can improve. The data is anonymous and aggregated.
Managing Cookies
Your browser lets you control cookies. You can block them entirely, delete existing ones, or get notifications before they're set. Keep in mind that blocking all cookies will affect how the website works.
International Data Transfers
Your information is primarily stored on servers in Australia. Some of our service providers operate from other countries, which means your data might occasionally be processed overseas.
When this happens, we ensure these providers offer privacy protections comparable to Australian standards. We use contracts that require them to meet our privacy standards regardless of where they're based.
If you're accessing our website from outside Australia, be aware that your information will be transferred to and processed in Australia under Australian privacy law.
Children's Privacy
Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18. If we discover we've accidentally collected such information, we'll delete it immediately.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us right away.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "last updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically, especially before providing us with any new information.
Continuing to use our services after changes take effect means you accept the updated policy.
Complaints and Concerns
If you're unhappy with how we've handled your personal information, we want to know. Contact us first using the details below, and we'll work to resolve the issue.
We take complaints seriously and will investigate thoroughly. You'll receive an acknowledgment within 48 hours and a full response within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their contact details:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
Contact Us About Privacy
Questions about this policy or how we handle your information? Get in touch:
This privacy policy was last updated on 15 January 2025 and is effective immediately.